1. Up to 3 years old – free admission when accompanied by an adult;
2. From 3 to 14 years old – admission with a child ticket upon presentation of the original document confirming the child’s age;
3. From 14 to 18 years old – admission with a student ticket;
Students – mandatory presentation of a valid student ID (if no student ID is presented, the ticket will be charged at the adult rate).
4. From 18 years old – admission with an adult ticket.
IN ACCORDANCE WITH ARTICLE 132, PARAGRAPH 1 OF THE “CODE OF ADMINISTRATIVE OFFENSES” OF THE REPUBLIC OF KAZAKHSTAN, MINORS (UNDER 18) ARE PROHIBITED FROM BEING IN ENTERTAINMENT VENUES DURING NIGHT HOURS (FROM 22:00 TO 06:00) WITHOUT THE COMPANY OF LEGAL REPRESENTATIVES. Tickets for sessions ending after 22:00 are sold to minors only to parents/legal representatives upon presentation of the original document confirming kinship. If the accompanying person is not a legal representative, a notarized power of attorney from the parents is required. For sessions ending after 22:00, the child fare does not apply – tickets are sold at the adult rate.
Smoking in the cinema is PROHIBITED and entails administrative liability in accordance with Article 441 of the Code of the Republic of Kazakhstan on Administrative Offenses.
The ticket cost can be refunded only up to 30 minutes before the start of the session.
PHOTOGRAPHY AND VIDEO RECORDING, USE OF MOBILE PHONES, AND DISTURBING SILENCE IN THE AUDITORIUM DURING THE SESSION ARE PROHIBITED.
In case of damage or loss of 3D glasses, the visitor is obliged to compensate the cinema for their cost according to the price list.
The cinema has video surveillance to maintain public order. Refunds for tickets purchased on ticketon.kz and kino.kz are processed on those websites.
Paragraph 1 of Article 71 of the “Marriage and Family Code” (“Rights and obligations of parents to protect the rights and interests of the child”) states: “Parents are the legal representatives of the child and act to protect his/her rights and interests in relations with any individuals and legal entities.” According to this article, only parents or legal representatives with a notarized power of attorney may accompany a child to films with age restrictions if the child does not meet the age limit, and they are responsible for the child. This is confirmed by Article 72 of the Code (“Exercise of parental rights in the interests of the child”): “When exercising parental rights, a parent may not harm the physical and mental health of the child or his/her moral development.” Other persons may be legal representatives if the parents have delegated these rights under the Civil Code of the Republic of Kazakhstan through a notarized power of attorney. Cinema employees – specifically Cashiers and Administrators – have the right to verify that the accompanying person for a given film, according to its age restrictions, is a parent or legal representative. Liability for violating age restrictions is provided for in Article 159 of the Code of Administrative Offenses of the Republic of Kazakhstan.
